One of the major changes in the switch to Google Apps Mail is the absence of Junk Mail Manager (JMM) summaries. JMM summaries were emails sent by Junk Mail Manager that provided a summary of emails that were marked as junk and necessitated review. From now on, all spam will be managed through the Spam folder in a user's VT Google Apps Mail account.
For Exchange users, this means that spam has to be handled differently. Below are three methods for handling spam if you are an Exchange user along with a brief explanation of in what situation a method would work best.
For non-Exchange users, you will just want to be aware that VT Google Apps has a Spam folder that needs to be checked regularly.
Managing Spam in Your Exchange Account - This method requires that you regularly log in to the VT Google Apps Mail Web interface to check email. If you have VT Google Apps Mail set to forward email to Exchange, then this method is not recommended, as you will have to remember to regularly log in and check your Spam folder; in such a case, you should use one of the other methods below. This method is best if you don't mind logging into your VT Google Apps Mail account separately.
Managing Spam in Desktop Client when Forwarding VT Google Apps Mail - This method is best if you want to see what was marked as spam, but not have to log in to the VT Google Apps Mail Web interface. It requires that you use a mail client (e.g., Outlook, Mac Mail, Thunderbird, etc.). This is a good method for those forwarding from VT Google Apps Mail to an Exchange account.
Managing Spam when Forwarding VT Google Apps Mail by Creating a Filter - You should use this method if you plan to forward email from your VT Google Apps Mail account to Exchange. It can be used whether you access mail through weboutlook.vt.edu or a mail client. The only drawback is that this will effectively make all spam mail forward straight through to your Exchange account, so you will have to distinguish between spam and normal mail.